FAQ
Frequently Asked Questions (FAQ)
Welcome to Onikart’s FAQ section! Here, we’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Onikart?
A: Onikart is an online store specializing in toddler gloves, mitten gloves, and acrylic gloves. Our collection features high-quality, durable, and comfortable gloves designed to keep hands warm and stylish for every occasion.
Q: How can I contact Onikart’s customer support?
A: You can reach our customer support team by visiting the “Contact Us” section on our website or emailing us at support@onikart.shop. We’re always here to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Onikart?
A: To place an order, browse our website, select the gloves you’d like, and proceed to checkout. Follow the instructions to complete your purchase.
Q: When will my order be shipped?
A:
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Transit Time: Orders typically arrive within 6 to 9 business days (Monday to Friday).
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Handling Time: Orders are processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
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Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
- Total Delivery Time: Including handling and transit time, the total delivery time is usually 7 to 12 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. This page will provide up-to-date tracking information for your purchase.
Q: What payment methods does Onikart accept?
A: We accept the following payment methods:
Credit and Debit Cards:
- American Express
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Diners Club
- Discover
- Mastercard
- Visa
RETURNS AND EXCHANGES
Q: What is Onikart’s return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more information.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at support@onikart.shop. We're happy to assist you with the process.